SHIPPING & RETURNS
How long will my glasses take to arrive?
Average delivery days will be 10 days up to a maximum of 14 days. If you still have not received your purchase within this time frame, please contact us URGENTLY. If you have a complex prescription, there may be a slight delay with your order. We will always contact you in the case of a delay.
Our labs do not work on the weekend, therefore any orders placed during this time will be processed on the next business day. The weekend days are not considered ‘business days’.
If you have any concern with the ETA on your new glasses, do not hesitate to contact us at firstname.lastname@example.org.
Can I cancel my order?
You may cancel your order at any time before dispatch of your products. If you cancel your order before dispatch, we will refund the full amount of your order. If you cancel your order after we have dispatched the products, you must return the goods to us within 7 days in the same condition in which you received them. We will refund the full amount once we receive the glasses back. Any refunds will be processed within 30 days of notification.
Alternatively, you can return the glasses to our store in Claremont.
What is your returns policy?
If you are unhappy with your new glasses, we will offer a full refund within 30 days of the date of purchase. Simply visit us at our Claremont store or send us an email explaining your issue and we will send you out a return post bag to send your glasses back free of charge. Once we receive your order back, we will issue the refund within 30 days. Please read the terms of service for all return conditions.
Do my new glasses have a warranty?
Absolutely! You have a 1 year (365 day) warranty on your frame AND your lenses. This is a manufacturer’s warranty and therefore is subject to visual assessment. Our warranty ONLY includes manufacturing faults and does not include damage by wear and tear, everyday use or sudden impact. If you have a fault with your glasses, please take a picture and send it to email@example.com for assessment or visit our friendly staff at our Claremont store.